1. Cancellation summary
| When you cancel | StayZio refund treatment |
|---|---|
| 24 hours or more before check-in | Full refund of the eligible booking amount. |
| Within 15 minutes of booking | Full refund for a genuine mistake booking, provided the stay has not already started. |
| Less than 24 hours before check-in | No refund, unless a hotel-caused issue or applicable law requires otherwise. |
| No-show / stay already started | Normally no refund. |
2. 3-hour & 6-hour stays
The same StayZio cancellation rules apply to hourly reservations because room inventory is reserved for a specific date and time window.
3. Full Day stays
The standard StayZio Full Day schedule is 12:00 PM check-in to 11:00 AM the next day, subject to the confirmed booking details and any permitted checkout extension.
4. If the hotel cannot honour the booking
If a confirmed StayZio booking cannot be honoured by the hotel, StayZio will work with the guest and hotel on an appropriate resolution, which may include an alternative property or refund of the affected eligible amount.
5. Pay at Hotel bookings
Where no payment has been collected online by StayZio, there is no online amount to refund. Cancellation timing may still matter because room inventory has been reserved for the guest.
6. Refund processing
Approved StayZio refunds are generally initiated to the original online payment method and may take approximately 5–7 business days to reflect, depending on the bank or payment provider.
7. Request cancellation help
Use your StayZio booking section where cancellation is available, or contact StayZio Support with your booking ID and registered mobile number.
Contact StayZio Support